Help

Rider Service: 00800 287 866 13

FAST & EASY RETURNS

If for any reason you are not completely satisfied with your purchase, for whatever reason, you may return your unused product(s) to us within 30 days.

The voluntary return policy detailed below does not affect your legal right to cancel as outlined in section 2.1 in the Terms & Conditions section.

Returns are free if your original order had a value over € 40 or equivalent in your currency* or the product(s) is defective or you received the wrong item (See section 1 for information).

You pay for the return costs if your original order value was below € 40 or equivalent in your local currency* (See section 2 below for information).

Exchanges? Unfortunately we do not offer exchanges.  If you need another item please place another order for the correct item and use the applicable returns process below to send your items back to us for refund. 


1. INSTRUCTIONS | ORDER VALUE OVER € 40   

If your original order value was over € 40 or currency equivalent you are eligible for free returns. Please follow the instructions below. The voluntary return policy detailed below does not affect your legal right to cancel as outlined in section 2.1 in the Terms & Conditions section.

1. Complete the returns form included with your order and include it in the package. Click here to print a new form. (You will need Adobe Acrobat reader to view the form)

2. Package the return shipment securely. Use the original packaging where possible.

3. Send the package to us at the address below. We recommend using a tracked Swiss Post service.

4. Please send us an email to returns@burtonhelp.com with the details below.

- PO / order number / delivery number from original order.

- Image or scan of your receipt for shipping costs.

- Bank details:  Full name, IBAN & BIC CODE, Bank name,  Phone number

Once we have received your return and it has been processed we will refund your return shipping costs direct to your bank account.  Please note unfortunately we cannot refund shipping costs to the payment method you selected at checkout.


2. INSTRUCTIONS | ORDER VALUE BELOW € 40                  

If the original order value for your order was under € 40 or currency equivalent we are sorry but you are not eligible for free returns and must bear the direct cost for returning the item(s). Please follow steps 1-4 below.

1. Complete the returns form included with your order and include it in the package. Click here to print a new form. (You will need Adobe Acrobat reader to view the form)

2. Package the return shipment securely. Using original packaging where possible.

3. Send the package to us at the address below. We recommend using a tracked Swiss Post service.

Burton Returns                            

c/o Fine Product Service GmbH

Elestastraße 16                             

7310 Bad Ragaz

SWITZERLAND

4. If there was a UPS label provided with your order please do not use it.  THese are for EU cuistomers only.  All Swiss returns must be sent to the address above.


3. HELP! I LOST MY RETURN FORM

Click here to print a new form (You will need Adobe Acrobat reader to view the form).

If you have any more questions or concerns we are always happy to help you out. Just give us a call at 00800 287 866 13 or send us an email to returns@burtonhelp.com.


VOUCHER/PROMOTIONAL CODES & FREE GIFT PROMOTIONS

Free gift promotions.  If when you placed your order you qualified for a free gift, such as ‘Free binding tool with any binding’ you must return the gift with the item you ordered.  If you hold onto the gift we will contact you to request that you return it (at your cost) or we can reduce the refund applicable by the full retail price of the gift item. 

For example, you buy a set of bindings for € 200, this qualifies you for the gift promo and you also receive a tool worth € 20 at no cost.  If you return the bindings but not the tool we will offer you the chance to return the tool (at your cost) or we will refund you € 180 (€ 200 - € 20).

If the promotion states that a free gift is applied after a certain value, for example € 100, then you must return the gift if the items you return reduce the value of your order below this amount. 

For example, we may offer a free item with all orders over € 100.  If you purchase 3 t-shirts with a value of € 40 each, a total order value of € 120. If you later decide to return one of these t-shirts you must also return the gift as your order value is now only € 80.

If you ordered 4 t-shirts at the same price, a total value of € 160, then returning one t-shirt would still make you eligible for the offer as your order value is now € 120 and you would not be required to return the gift. If you keep the gift we will contact you to request that you return it (at your cost) or we can reduce the refund applicable by the full retail price** of the gift item and you may keep the item. 

If you have any questions please contact us.


* Exchange rates calculated using the exchange rate at time of refund/charge.  We use www.xe.com for all rate calculations.

**This value can be seen on the appropriate item page on Burton.com.


Updated 22/07/2015